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Hub APIhub-api reference

Get escalation config for an agent (admin only)

GET
/api/v1/orgs/{orgId}/support/escalation-config/{agentName}

Authorization

bearerAuth
AuthorizationBearer <token>

In: header

Response Body

curl -X GET "https://example.com/api/v1/orgs/{orgId}/support/escalation-config/{agentName}"
Empty
Empty

Get support metrics — activeSessions, avgCsat, csatCount, recentEscalations (member)

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