Get support metrics — activeSessions, avgCsat, csatCount, recentEscalations (member)

Authorization

bearerAuth

AuthorizationBearer <token>

In: header

curl -X GET "https://example.com/api/v1/orgs/{orgId}/support/metrics"

Empty

Get support session detail with channel, contact, and lead info (member)

Get escalation config for an agent (admin only)